Service Excellence Award, powered by GuildQuality, honors Splash Kitchens & Baths
LaGrange, GA, December 14, 2016- Splash Kitchens & Baths has been awarded a 2016 Big50 Service Excellence Award for exceptional customer service. Guild-Quality, an independent customer satisfaction surveying company, powered the award on behalf of Remodeling magazine to celebrate service excellence within the Big50 Program.
“Remodeling admires GuildQuality’s dedication to helping remodelers deliver the best possible customer service,” said Craig Webb, Remodeling’s editor-in-chief. “That’s why we invited GuildQuality to present the Service Excellence Awards during our annual Remodeling Leadership Conference Awards Dinner. We both want to honor the best of the best, and more often than not you’ll find that a member of that elite group is there in part because of GuildQuality.”
Splash Kitchens & Baths was selected as one of the top Big50 class members by GuildQuality and Remodeling for superior delivery of customer care and was one of only five companies selected for this honor.
In granting awards, GuildQuality and Remodeling consider three primary metrics for each candidate: the percentage of customers who would recommend the company, the percentage of 3s and 4s across all questions, and the percentage of customers who responded. Splash Kitchens & Baths achieved a recommendation rate of 98% from customers surveyed through GuildQuality.
DeForest & Cathy Winslow stated “we are delighted to be recognized with this award. Our clients and customers satisfaction is the most important aspect of our business. Our Team and Partners work very hard to meet or exceed our client’s expectations and this award reaffirms that our systems in place are working.” About Splash Kitchens & Baths: Splash Kitchens & Baths, founded in 2008, is a full-service kitchen and bath design and remodeling firm in LaGrange, GA. With 11 employees, including five designers, Splash has positioned itself as a leader in the kitchen and bath industry in the West Georgia area. The company offers a full range of design and construction services and sales of home furnishings, accessories, lamps & lighting, art, gifts, gourmet and much more. The Splash Kitchens and Baths Gallery is located in the historic Coca-Cola Building in downtown La- Grange About Remodeling: Remodeling is America’s premier information service for professional remodeling firms. It provides award-winning business advice and operational inspiration to hundreds of thousands of remodelers through its magazine, website, e-newsletter, videos, audio recordings, and social media. To learn more, visit www.remodeling.hw.net.
About GuildQuality: GuildQuality is the nation’s leader in customer satisfaction surveying for the building industry. With nearly 2,000 members and having surveyed more than one million homeowners, GuildQuality is the trusted partner of homebuilders, remodelers and home improvement contractors. The best residential construction professionals trust and rely on GuildQuality to help them monitor, improve and share their commitment to quality and customer service. To learn more, visit www.guildquality. com.